Reliable CRM infrastructure with secure performance and automated backups. Website forms, chats, messengers, social media and telephony flow into one space. Automated pipelines, PMS integration without duplication and real-time end-to-end analytics give full visibility and control.
Data-driven campaigns via email, SMS and messengers with dynamic guest segmentation and ad audiences for Meta and Google. A touchpoint system defines the logic of every interaction — each message builds a personal journey that leads to conversion.
Housekeeping, Engineering, Front Office, task management.
Task management across all teams, with chatbot access for frontline staff and built-in quality checklists. Housekeeping is assigned automatically from live occupancy, arrivals and departures. Maintenance requests are tracked transparently from submission to resolution.
Loyalty levels assigned automatically from stay history and guest behaviour. Cashback is accrued and available right after check-out, with bonuses redeemable on arrival. Flexible promotions, time-limited offers and adjustable balance rules bring guests back.
A hotel-trained AI woven into CRM workflows: it engages guests, gives staff the right information exactly where they need it and removes switching between systems. It creates reservations, generates tasks from guest profiles and builds projects from group bookings — people step in only where judgement really matters.
A registry of guest requests and feedback, available from any deal or guest card. Request cards are configured during implementation, with full filtering, sorting and export. For returning guests, AI prepares briefings and pre-arrival tasks from their full stay and request history.
Online event booking and scheduling with one venue grid across several deal pipelines. Automatic notifications keep guests and staff up to date. PMS integration and automatic deal segmentation simplify every event from planning to execution.
Capabilities 9
online venue booking
one events calendar
availability of rooms and equipment
automatic task setting
notifications for guests and staff
PMS integration
grouping related deals
control of event preparation
support from first request to completion
HÓTICO Integrations Marketplace
Built around your infrastructure.
We adapt the integration architecture to the existing infrastructure of each hotel.
One PMS integration is included in HÓTICO24
Additional integrations are quoted separately
Custom connectors and third-party services via API
PMS
POS
telephony
WhatsApp
Telegram
email
SMS
online payments
access control systems
SPA and wellness systems
MICE solutions
accounting and reporting systems
the hotel's internal apps
third-party services via API
Commercial model
A proposal built for your hotel.
There’s no one-size price list. Each proposal is built from your project assessment and shows the economic and operational value of HÓTICO for your hotel — so you weigh the price against results, not features.
1DemoWe show HÓTICO on your processes.OutcomeYou know whether HÓTICO fits your hotel.
2Project assessmentA short questionnaire about the property, systems and teams.OutcomeA clear scope: modules, integrations, teams.
3ProposalModules, integrations, implementation plan and cost.OutcomeYou see the value for your hotel and decide.
4ImplementationUp to 12 weeks for HÓTICO24 and Marketing.OutcomeA working platform and a trained team.
One-time
Implementation
A one-time fee to implement the modules you choose.
Monthly or annual
Subscription
Includes all standard applications and services of your modules, updates, upgrades and Standard Support.
As needed
Integrations Marketplace
One PMS integration is included in HÓTICO24. Additional integrations are quoted separately.
Optional
Support packages
Standard Support is included. Premium and Enterprise can be added.
Pay as you use
Usage-based services
WhatsApp Business Platform, SMS, AI providers, speech-to-text, text-to-speech and Voice AI — billed by actual consumption.