Measurable results in operations, marketing and guest experience
Every interaction with a guest is captured in Bitrix24.
Guests cannot bypass the system — calls, messages, emails and requests are fully transparent and traceable.
Result:
🔹 100% communication history
🔹 No lost requests
The guest CRM card contains all orders: completed, planned and cancelled.
One profile across the entire guest journey — before, during and after the stay.
Result:
🔹 One guest — one profile
🔹 Better personalization
Sales and service teams work in one ecosystem instead of multiple systems.
No manual duplication, no switching between platforms.
→ Value: −30% operational workload
HÓTICO calculates and generates KPI, CRM and end-to-end analytics reports in real time.
Report accuracy exceeds 95%, enabling confident management decisions.
Result:
🔹 Real-time dashboards
🔹 Data-driven management
Built-in CRM marketing tools: SMS, messengers, email campaigns, informational calls,
and dynamic audiences for Google, Yandex, VK and Meta ads.
Includes Touchpoint System and Post-Stay Engagement.
Result:
🔹 Higher guest engagement
🔹 Increased repeat bookings
Artificial Intelligence assists in guest communications, request handling and deal analysis.
Includes Service Desk, guest feedback management, loyalty programs and digital gift certificates.
Result:
🔹 Faster service
🔹 Higher guest satisfaction
This experience allows us to build solutions that are truly useful and easy for hoteliers to work with.
Professionals worldwide with deep, hands-on hotel experience.
From boutique hotels to large complexes.
Covering sales, service, marketing, loyalty, AI, and guest care.
Integrated CRM marketing tools for email, messengers, SMS, automated calls, and ad audiences — combined with a touchpoint system that builds personalized guest journeys and increases conversions.
Integrated service management via Bitrix24 and Telegram — combining automated tasks, quality checklists, housekeeping, and maintenance workflows for smooth daily hotel operations.
Automated loyalty management with dynamic levels, instant cashback after check-out, flexible promotions, and bonus redemption that encourages repeat stays.
AI-powered assistant integrated with Bitrix24 for guest communication, message analysis, voice transcription, availability checks, and surveys.
Online booking and event management with a unified resource grid, automated notifications, PMS sync, and smart deal grouping.
Centralized guest requests and feedback management with flexible request cards, advanced filtering, automated reports, and AI-powered insights for repeat bookings.
We are always in touch and ready to answer your questions, send additional information and demonstrate work online.